Returns & Exchanges
At House Of Charizma, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return or exchange eligible items within 14 days of delivery provided they are unworn and in original packaging.
Initiate Request
Contact our customer support team via email or our online portal with your order number and the reason for the return.
Quality Inspection
Pack the items securely in their original condition with all tags attached to ensure they pass our quality control check.
Ship the Items
Affix the provided shipping label or use a trackable courier service to send the package back to our central distribution warehouse.
Refund Processing
Once your return is received and inspected, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing